CustomerReach is an online chat application which allows you to communicate with your Web site visitors in real time. Monitor web site activity in real-time and invite visitors to chat with you. Increase sales and enhance customer support by providing a live person to chat with visitors.
Multiple agents can be on a chat and when a supervisor is in a chat, messages from the supervisor will not be visible to the visitor. Surveys can be created to capture additional information from visitors. Chats can be secured with 128-bit encryption. The live chat buttons and visitor chat window are fully customizable. You can add your logo, change the layout, graphics and colors to integrate with your web site. You can also display your picture during a chat for a more personal touch.
Other features of CustomerReachs live chat program include an easy to use interface with agent-to-agent chat abilities, automatic spell checking, keyword monitoring, which allows an agent to see which key words a customer may have used to find the website, full customization, and a knowledgebase that stores informative articles and documents accessible by web link, which an agent can send easily to the customer.
Rather than using html polling to check periodically for online customers, CustomerReach uses a socket connection, which allows the program to perform more efficiently and reliably with lower latency. The result is smoother, faster communication.
In addition, customer service agents can view a visitors geographic location using the geolocation feature, which helps inform agents of other possible cross-selling opportunities. Businesses can experience the benefits of a live customer service chat software that allows outstandinger security, ease of use and data control while lowering the total cost of ownership.
CustomerReach offer you Real-time chat, visitor monitoring, multiple agent in chat, customizable interface, web collaboration, notification, common phrases, call transfer, spellchecking, proactive invitation, supervisor monitoring, agents image, offline/online indication, geo-location, plugin architecture, call reporting, etc.
CustomerReach is free trial software (14 days), and support Windows 2000/XP/Vista.